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Fax: 312-873-4695

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Client Growth Strategies for Law Firms
10 Nov 2016 - 10 Nov 2016
Chicago, IL
$595.00 per registrant

Showcasing A Client-Centric Approach to Winning & Retaining Business

Bruce MacEwen, President, Adam Smith, Esq. LLC and President, JD Match
Thomas S. Clay, Principal, Altman Weil, Inc.
Michael Roster, Co-Chair ACC Value Challenge; former GC of Stanford University; and former managing partner of Morrison & Foerster’s L.A. office
Angela M. Hickey, CPA, MBA, Executive Director, Levenfeld Pearlstein, LLC
Carla Goldstein, Associate General Counsel, Director of Strategic Initiatives, BMO Financial Group
Luanne Ellison, Sr. Manager/Legal Operations, Baxter International Inc.
Joe Morford, Managing Partner, Tucker Ellis
Blane R. Prescott, Chief Operating Officer, Foley & Lardner LLP
Sean W. Gallagher, Partner, Bartlit Beck Herman Palenchar & Scott LLP
James M. McGrew, Chief Client Services Officer, Ogletree, Deakins Nash Smoak & Stewart
Michael B. Rynowecer, President & Founder, The BTI Consulting Group, Inc.
Kevin Skrzksowski, Regional Director, Bloomberg BNA


Why should you attend this program?
A law firm's supply is its roster of lawyers and its demand is its roster of clients. These two components are foundational to everything else about the firm. If your firm
aspires to "better" work—more interesting, more critical to the client, more complex, higher rates and higher realization—then you have to start with the quality of the matters your firm agrees to handle.
Many firms today are wrongly focused on increasing market share when they should really be paying more attention to creating demand for specific services that the firm can deliver more efficiently (and more profitably) than anyone else. Market share doesn’t matter much if you’re not profitable and law firms cannot simply grow their way to prosperity by way of undercutting the competition (i.e. charging lower fees). Instead, firms must focus on value creation and understanding the unique drivers that cause clients to become deeply loyal.
Does your firm have a “client experience strategy” that supports revenue growth via client retention, penetration and referrals?
There is a dim outlook for undifferentiated law firms who mistake branding as a marketing tactic. Law firms simply cannot differentiate on quality or expertise. Too many law firms look the same to prospective clients. They simply don’t offer a distinct and compelling value that differentiates them from other similar firms. And in today’s legal marketplace, that lack of definition will be an ongoing impediment to success.
Time to Better Serve Our Clients
Until quite recently, law firms were successful despite their structure, leadership and management practices—doing the same things, the same way, with the same people — as if immune to economic pressures (while expecting ever-increasing rates to be accepted by the firm’s clients). The transition to an aggressive buyers’ market —where clients demand more and better value — has many firms realizing that perhaps they weren’t as talented in running a successful operation as they once believed.
Ark Group’s 2nd annual Client Growth Strategies for Legal Services conference will once again showcase a client-centric approach to winning and retaining business —
connecting the dots between client service, the client experience and the bottom line.
We hope you will join us, along with your peers, this November in Chicago—as we discuss, debate, and share best practices around client service approaches, models and measures used to foster stronger relationships, and provide a platform for differentiation and growth.
Conference Venue & Hotel Accommodations:
This conference will be held at:
The University of Chicago - Gleacher Center
450 N. Cityfront Plaza Drive
Chicago, IL 60611
Nearby Hotels
Sheraton Chicago Hotel & Towers
301 E. North Water Street
Chicago, Illinois 60611
1.877.242.2558 > Reservations
Embassy Suites Chicago ~ Downtown/Lakefront
511 N. Columbus Drive
Chicago, Illinois 60611
312.836.5900 > Reservations
InterContinental Chicago
505 N. Michigan Avenue
Chicago, Illinois 60611
1.312.944.4100 > Reservations
Chicago Marriott Downtown
540 N. Michigan Avenue
Chicago, Illinois 60611
312.836.0100 > Reservations
For a complete list of Chicago hotels please visit the following link
Group Discount:

Group discounts are available. Please contact Peter Franken at or call 312-212-1301

Sponsorship Opportunities:

Increase your exposure, maintain contacts, obtain new leads by sponsoring an event or exhibiting at this conference. Call 312-212-1301 for more info!

Can’t Attend?

Sorry you can't make it. Workbooks with limited slides may be available for purchase, please contact us after the event. 312 212 1301

Cancellation policy
  • Registrations can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and registering early is therefore recommended - in the event of the registration not being accepted by Ark Group the total amount will be refunded.
  • Payment must be received in full prior to the event.
  • All speakers are correct at the time of printing, but are subject to variation without notice.
  • If the delegate cancels after the registration has been accepted, the delegate will be liable for the following cancellation charges:
1. Cancellations notified over 45 days prior to the event will not incur a cancellation fee
2. In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged.
3. For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available.
  • All registrations submitted by email, fax, U.S. Postal Service, FedEx or over the telephone are subject to these booking conditions.
  • All cancellations must be received in writing.
  • Ark Group will not be held liable for circumstandes beyond their control which lead to the cancellation or variation of the program.
  • Please make checks payable to Ark Group USA