Phone: 312-212-1301
Fax: 312-873-4695

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Client Growth Strategies for Law Firms
12 Nov 2015 - 12 Nov 2015
Chicago, IL
$295.00 per registrant

Showcasing A Client-Centric Approach to Winning & Retaining Business

Michael Roster, Co-Chair ACC Value Challenge; former GC of Stanford University; and former managing partner of Morrison & Foerster’s L.A. office
Matthew J. Todd, Global Head of Legal Business Solutions/Outside Counsel & Engagement Management, JPMorgan Chase & Co.
David H. Freeman, J.D., CEO, David Freeman Consulting Group and Founder, Law Firm CultureShift
Jennifer Manton, Chief Marketing and Business Development Officer, Kramer Levin Naftalis & Frankel LLP
Robyn L Radomski, Chief Marketing & Business Development Officer, Bingham Greenebaum Doll LLP
Geoffrey R. Goldberg, Chief Advancement Officer, McCarter & English LLP
Angela M. Hickey, CPA, MBA, Executive Director, Levenfeld Pearlstein, LLC
Rob Saccone, CEO, SeyfarthLean Consulting, LLC
Audrey Rubin, J.D., Vice President & COO, Aon Global Law Department
Justin Ergler, Director, Alternative Fee Intelligence and Analytics, Global External Legal Relations, GSK Legal
Paul Malanowski, Director of Client Relations, Saul Ewing LLP
Brent E. Kidwell, Chief Knowledge Counsel, Jenner & Block LLP
Nathaniel Slavin, Partner & Founder, Wicker Park Group
Patrick J. McKenna, McKenna Associates, Inc.
Mark Medice, Senior Director, Intapp
And others...


Why should you attend this program?
What are the implications of a shift from unfettered growth to a market share battle?
Until recently, many law firms kept doing the same things, the same way, with the same people – as if immune to economic pressures (while expecting ever-increasing rates to be accepted by the firm’s clients).
After the financial reset of 2008/2009, a lot of legal work (that would otherwise have gone to outside counsel) started staying in-house, with clients intent on keeping it there. Clients are clearly doing more work in-house, while law firms compete for the same (or diminishing) outside spend.
In today's hyper-competitive legal market, the best way for law firms to grow their business is at another law firm’s expense (taking market share away from competing firms and practices).
Some firms are set on buying market share, acquiring firms with the practices (and talent) they need to drive their strategic growth plans. While other firms have begun marketing with a laser-like focus in to market segments where they have a
differentiating strength.
Client Service as a differentiator
In a hyper-competitive marketplace, understanding the unique drivers that cause clients to become deeply loyal is what defines the most successful client relationships. It is critical that law firms are able to articulate their value proposition (and become proficient at communicating what they know, and what they do best).
Ark Group’s Client Growth Strategies for Legal Services will showcase a client-centric approach to winning & retaining business. Attendees will learn about law firm client service approaches, models and measures that industry leaders are employing to better serve their clients, enable stronger relationships, and provide a platform for differentiation and growth.
Key discussion topics will include:
? The changing nature of legal marketing and why law firms must change their marketing priorities
? Triggers toward action: Connecting the dots between client service, the client experience and the bottom line
? What clients want from their firms, beyond practical legal advice
? The challenges firms face when launching and supporting a sophisticated client service program
? How law firms can demonstrate the firm’s broader value proposition as part of its pricing strategy
? Developing a strategic plan to keep your clients’ data secure
Conference Venue & Hotel Accommodations:
This conference will be held at:
The University of Chicago - Gleacher Center
450 N. Cityfront Plaza Drive
Chicago, IL 60611
Nearby Hotels
Sheraton Chicago Hotel & Towers
301 E. North Water Street
Chicago, Illinois 60611
1.877.242.2558 > Reservations
Embassy Suites Chicago ~ Downtown/Lakefront
511 N. Columbus Drive
Chicago, Illinois 60611
312.836.5900 > Reservations
InterContinental Chicago
505 N. Michigan Avenue
Chicago, Illinois 60611
1.312.944.4100 > Reservations
Chicago Marriott Downtown
540 N. Michigan Avenue
Chicago, Illinois 60611
312.836.0100 > Reservations
For a complete list of Chicago hotels please visit the following link
Group Discount:

Group discounts are available. Please contact Peter Franken at or call 312-212-1301

Sponsorship Opportunities:

Increase your exposure, maintain contacts, obtain new leads by sponsoring an event or exhibiting at this conference. Call 312-212-1301 for more info!

Can’t Attend?

Sorry you can't make it. Workbooks with limited slides may be available for purchase, please contact us after the event. 312 212 1301

Cancellation policy
  • Registrations can be submitted at any stage prior to the event, subject to availability. A limited allocation is being held and registering early is therefore recommended - in the event of the registration not being accepted by Ark Group the total amount will be refunded.
  • Payment must be received in full prior to the event.
  • All speakers are correct at the time of printing, but are subject to variation without notice.
  • If the delegate cancels after the registration has been accepted, the delegate will be liable for the following cancellation charges:
1. Cancellations notified over 45 days prior to the event will not incur a cancellation fee
2. In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged.
3. For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available.
  • All registrations submitted by email, fax, U.S. Postal Service, FedEx or over the telephone are subject to these booking conditions.
  • All cancellations must be received in writing.
  • Ark Group will not be held liable for circumstandes beyond their control which lead to the cancellation or variation of the program.
  • Please make checks payable to Ark Group USA